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Return Policy

We want you to love our pet products as much as we do. If you have purchased your products on walnutpetsupplies.direct and are not satisfied with your purchase for any reason, we will be happy to process an exchange or refund. Feel free to email us your order number at returns@walnutpetsupplies.direct; or call us at 01908 661533 Mon. – Fri. 8am – 8pm GMT and we’ll help you out.

If you were gifted a Walnut Pet Supplies product, we will need proof of purchase in the form of a receipt.

Delivery

We accept orders at any time — 24 hours a day, 7 days a week. Orders placed on walnutpetsupplies.direct will be processed and shipped within 1–2 business days. Orders placed after 1pm GMT will be processed the following business day. All orders placed on Saturday and Sunday will be processed on the following business day. Walnut Pet Supplies is unable to accept orders to be shipped to destinations outside of the UK. We apologise for any inconvenience.

Best Price Guarantee

BEST PRICE GUARANTEED

Find a lower price within 7 days of your purchase and we'll match it

Free Shipping

FREE DELIVERY

U.K. Orders: Free Shipping £50+ or £12 Flat Rate Shipping.

"It's nice dealing with actual humans with email correspondence. Never have any worries when something comes up. You guys rock."

Maria Kennedy

Contribution

By submitting ideas, suggestions, documents, and/or proposals ("Contributions") to us through our comments, feedback or post web pages, by email or otherwise, you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) Walnut Pet Supplies is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) Walnut Pet Supplies shall be entitled to use or disclose (or not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) Walnut Pet Supplies may have something similar to the Contributions already under consideration or in development; (e) your Contributions automatically become the property of Walnut Pet Supplies without any obligation of Walnut Pet Supplies to you; and (f) you are not entitled to any compensation or reimbursement of any kind from Walnut Pet Supplies in connection with the Contributions under any circumstances.